Effective Date: 1st July 2024
At OkayWebHost.com, we aim to provide the best web hosting services for our customers. However, we understand that there may be circumstances where you need to cancel your services. This Cancellation and Refund Policy outlines our terms for cancellations and refunds.
1. Cancellation Policy
- Account Cancellation:
- You can cancel your OkayWebHost.com services at any time by logging into your account and following the cancellation procedures in your account dashboard.
- For assistance with cancellations, you can also contact our support team at support[at]okaywebhost.com.
- Automatic Renewals:
- All our hosting services are set to renew automatically at the end of each billing cycle. If you wish to avoid being billed for the next cycle, you must cancel your service at least 3 days before the renewal date.
- Effects of Cancellation:
- Once your cancellation request is processed, all your hosted websites, data, and content will be deleted from our servers. Ensure that you back up your data before submitting a cancellation request.
- If you have purchased any domain names through OkayWebHost.com, the domain(s) will remain active until the end of their registration period but will not be renewed unless explicitly requested.
2. Refund Policy
- 14-Days Money-Back Guarantee (For Hosting Plans):
- We offer a 14-days money-back guarantee on all new hosting service purchases.
- If you are not satisfied with your hosting services and cancel within 14 days of your purchase, you are eligible for a full refund.
- Refunds will only be issued for first-time purchases. Renewals and subsequent purchases are not eligible for refunds under this policy.
- Exclusions from Refund:
- Domain Name Registrations: Domain name purchases are non-refundable. Once registered, domain fees cannot be refunded as domain registration involves third-party costs.
- Add-On Services and Custom Plans: Certain add-ons, premium services, and custom plans may be non-refundable. These include SSL certificates, backup services, and paid themes/plugins.
- After 14 Days: Refund requests made after the initial 30-day period are not eligible for a refund.
- Refund Process:
- Refunds will be processed within 7-10 business days after your cancellation request is approved.
- The refund will be credited back to the original payment method used during the purchase.
- Any charges for payment processing or currency conversion may be deducted from the refund amount, depending on your bank or payment provider.
3. Non-Refundable Situations
Refunds will not be provided in the following cases:
- Violations of our Terms of Service or Acceptable Use Policy resulting in suspension or termination of your account.
- Accounts that have been transferred, sold, or are no longer under your control.
- Services cancelled after the renewal date.
- Downtime or service disruptions due to external factors, such as issues with third-party providers, internet service providers, or domain registrars.
4. Changes to this Cancellation and Refund Policy
We reserve the right to modify this Cancellation and Refund Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically.
5. Contact Us
If you have any questions or concerns regarding this Cancellation and Refund Policy, please contact us at:
Email: support[at]okaywebhost.com
By using OkayWebHost.com, you agree to the terms outlined in this Cancellation and Refund Policy. If you do not agree with these terms, please discontinue using our services.
